USER EXPERIENCE COMMITMENT
At (Website Name), we prioritize delivering an exceptional user experience. However, certain circumstances necessitate clarification:
Once a transaction is confirmed, cancellation is not possible. However, (Website Name) may, at its discretion, permit a player to cancel a transaction and receive a refund under the following conditions:
This privacy statement applies to all individuals who visit or use the website or mobile application, as well as any associated parties. Users must adhere to the provisions outlined in (website name)'s privacy policy. Please note that this policy specifically pertains to information collected, analyzed, and utilized on the platform and does not include data obtained from external sources, such as offline sources, other websites, or communications sent to us.
- The player can initiate a cancellation by sending a written request to (Website Name) from the registered email address; or
- If the cancellation request is received at least 2 days before the round commences, a refund may be granted.
- Refunds, granted at the discretion of (Website Name), will be processed after deducting any applicable cancellation charges and taxes.Additional terms and conditions may apply at the time of the transaction, with precedence in cases of conflict.
Refunds are processed using the same mode/financial instrument as deposits and may take up to 5-7 working days for processing by the internal review team.
All winnings are subject to tax deductions ("TDS") under the Income Tax Act 1961, with details documented in TDS certificates provided to winners. Other applicable taxes, such as income taxes and gift taxes, must be paid by the winners.
(Website Name) reserves the right to modify these terms and conditions without prior notice.